Customer Experience (CX)

Our Experience in Oracle CX

Dedicated to adopting and supporting Oracle Cloud HCM across the whole employee lifecycle, from hiring to retirement.

Oracle CX (Customer Experience) is a suite of cloud-based applications that help businesses to provide exceptional customer experiences across sales, marketing, commerce, and service. The Oracle CX suite includes applications such as Oracle Sales, Oracle Marketing, Oracle Commerce, Oracle Service, and Oracle Social. These applications help businesses to gain a 360-degree view of their customers, engage with them in personalized ways, and build long-lasting relationships with them. Oracle CX also provides analytics and insights to help businesses make data-driven decisions and improve their overall customer experience.

Our CX Processes

Implementation

Austin Ark's implementation methodology for Oracle Cloud CX involves incorporating application best practices, aligning data across systems, and creating a fully integrated customer experience, whether transitioning from another platform or starting a new one.

Upgrades and Managed Services

Austin Ark assists customers with integrating and implementing newly introduced cloud technology features. Their Managed Services offer support, upgrade, and enhancement of cloud evolution throughout its lifecycle.

Platforms Transitions

Austin Ark offers expertise and accelerators for migrating third-party platforms to Oracle Suite of CX products, as customers evaluate their current platforms due to processes and maintenance.

Planning

Austin Ark collaborates with clients to identify their business and customer requirements and create a strategic roadmap for the successful implementation of Oracle CX products.

Tek-Convergence

The importance of integrations in application development and deployment. It suggests that integrations must be designed and deployed efficiently to ensure that data moves seamlessly across systems, enabling businesses to meet their go-to-market strategies.

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Oracle Cloud CX Modules

Sales Cloud

Oracle Service Cloud

Oracle Marketing Cloud

Oracle Commerce

Oracle Loyalty

Oracle CPQ Cloud